1. General Terms

By booking with Luxe Horizons Tourism, you agree to the terms and conditions outlined below. All services are subject to availability and the policies of respective airlines, hotels, and third-party suppliers.

2. Bookings & Payments

  • All bookings must be confirmed with full or partial payment, as advised. 
  • Prices are subject to change until the booking is confirmed. 
  • Any amendments after confirmation may incur additional charges.

3. Cancellation Policy

  • All cancellations must be requested in Email. 
  • Cancellation charges apply based on the service type and notice period. 
  • Certain promotional, discounted, or last-minute bookings are non-refundable.

4. Refund Policy

  • Refunds are subject to the policies of airlines, hotels, and service providers. 
  • Non-refundable services will not be eligible for any refund. 
  • Approved refunds will be processed within 7–14 business working days. 
  • Payment gateway or bank charges (2.60%–3.60%) may be deducted. 
  • Refunds will be issued through the original mode of payment.

5. Reissue & Amendments

  • Any changes to confirmed bookings (dates, names, services) are subject to availability and supplier rules. 
  • Reissue charges may include: 
    • Airline or supplier penalty fees 
    • Fare/tariff differences 
    • Service or administrative charges 
  • Certain bookings may not be eligible for reissue or modification.

6. Flight Bookings

  • All flight tickets are governed by airline fare rules. 
  • Reissues and refunds are subject to airline approval and applicable penalties. 
  • Schedule changes or cancellations by airlines are beyond our control.

7. Hotel & Accommodation

  • Hotel bookings are subject to individual property policies. 
  • Early check-out, late cancellation, or no-show may result in full charges. 
  • Special offers and promotional rates are non-refundable and non-amendable.

8. Holiday Packages & Experiences

  • Tailor-made packages are subject to structured cancellation and amendment policies. 
  • Changes after confirmation may affect pricing and availability. 
  • Unused services within a package are non-refundable.

9. Visa Services

  • Visa processing is subject to embassy approval. 
  • All visa fees and service charges are strictly non-refundable once submitted.

10. No-Show Policy

Failure to utilize confirmed services without prior notice will be treated as a no-show, and no refund or amendment will be provided.

11. Force Majeure

Luxe Horizons Tourism shall not be held liable for any disruptions caused by events beyond control, including but not limited to:

  • Natural disasters 
  • War or political unrest 
  • Pandemics or health emergencies 
  • Airline or supplier operational disruptions 

Refunds in such cases will be strictly subject to supplier policies.

LUXE HORIZONS TOURISM L.L.C

Shop No 27

Al Hazm Building 

Al Rasheed Road , Hor Al Anz ,Dubai, U.A.E

Tel:+97148814911

Mail:info@luxehorizontourism.com

Web:luxehorizontourism.com

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